Terms and Conditions

1. Acceptance of Terms and Conditions

By using our website winningcandleco.com, you agree to comply with and be bound by these General Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. No Refund Policy

2.1. All sales on our website are final. We do not offer refunds, exchanges, or returns for any products or services purchased through our platform.

2.2. In the event of a defective or damaged product, please refer to our "Product Quality and Warranty" section for information on how to address such issues.

3. No Chargebacks

3.1. You agree not to initiate any chargebacks or disputes with your payment provider for any transactions made on our website.

3.2. If you have concerns or issues with your purchase, please contact our customer support team at support@winningcandleco.com to resolve the matter promptly and fairly.

4. Product Quality and Warranty

4.1. We strive to provide high-quality products and services. If you receive a product that is defective or damaged, please contact us within 5 days of receiving the product.

4.2. We may, at our discretion, offer a replacement, store credit, or another appropriate solution for defective or damaged products. This will be determined on a case-by-case basis.

4.3. Any warranties or guarantees provided for specific products or services will be outlined in the product description or service agreement. Please review these details before making a purchase.

5. Shipping and Delivery

5.1. We make every effort to ensure timely and accurate delivery of products. However, we are not responsible for delays or issues caused by third-party shipping carriers.

5.2. Shipping fees, if applicable, will be clearly stated during the checkout process. Any customs fees or import duties are the responsibility of the buyer.

6. Intellectual Property

6.1. All content, trademarks, logos, and intellectual property on our website are owned by or licensed to us. You may not use, reproduce, or distribute any content from our website without our express written consent.

7. Privacy and Data Protection

7.1. We respect your privacy and will handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

8. Changes to Terms and Conditions

8.1. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.

9. Governing Law and Jurisdiction

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

10. Contact Information

10.1. If you have any questions or concerns about these Terms and Conditions, please contact us at contact@winningcandleco.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.